Alice E. Veksler & Justin P. Boren
Communication Methods and Measures, 11, 137-149
Publication year: 2017

In this article, we operationalize Communicatively Restricted Organizational Stress (CROS). CROS is a new variable previously conceptualized as a perceived inability to communicate about a particular stressor within an organizational context and operationalized as having two dimensions of prevalence and distress. The present investigation presents data from two studies (total N = 918) aimed at developing and validating a measure of CROS. In Study 1, we generated and tested a series of items intended to tap into the dual dimensions of CROS with currently employed organizational members (n = 373). In Study 2, we collected a second sample (= 545) and confirmed the factor structure of the measure identified in Study 1. We present evidence of reliability, content validity, and construct validity. The final result is a two-dimensional measure of CROS we call the CROS-14. Our discussion includes information on implementation, scoring, and potential future applications of the CROS-14.

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