Justin P. Boren & Alice E. Veksler
Management Communication Quarterly, 29(1). 28-55
Publication year: 2015

In this article, we conceptualized a new organizational variable, Communicatively Restricted Organizational Stress (CROS). CROS is a perceived inability to communicate about a particular stressor and functions to exacerbate negative outcomes related to the appraisal of that stressor. To aid in our conceptualization, we reviewed extant literature on organizational stress and social support. We also collected open-ended data from a national sample of 354 workers. The responses to these questions lead us to specific themes about the nature and function of CROS. Finally, we propose a conceptual conditional process model with two primary propositions: (a) An organizational member who reports high levels of CROS will experience negative outcomes, regardless of reported level of social support and (b) an organizational member who reports high levels of CROS will experience negative outcomes, regardless of the severity of the stressor.

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